If you can't find an answer to your question, please email Nikki HERE I'm only too happy to help
WHERE DO YOU I FIND YOUR PRICE LIST?
Click HERE to see the prices of the fleece accessories I make. To see the prices of Reversible Cage Liners click HERE and choose the size you require from the drop down menu. If the size you require is not listed, please email me you size and I'll give you a quote
HOW DO I FIND OUT THE SIZE OF THE ITEMS?
Click HERE for the sizes
WHERE DO I FIND THE FLEECES YOU HAVE?
Click HERE to see the fleeces available. Please note that due to the limited storage I have here, I may have to order it in especially for you, but it's normally here within a couple of days. If you would like anything in particular, just let me know the colour or theme and I'll let you know what my suppliers have in stock. They carry a huge range, but due to limited storage I can't keep it all here
HOW DO I PLACE A CUSTOM ORDER?
Click HERE and scroll through to find the item you'd like to order. Once you click on the item, you'll be able to choose the fleeces you'd like, and (in the case of cage liners) the size
HOW LONG DOES A CUSTOM ORDER TAKE TO MAKE?
That will depend on what you order and how many orders I have to make already. It can range from a few days upwards. Please allow up to four weeks for a custom order, but in the run up to Christmas it can be up to six weeks.
HOW CAN I FIND OUT WHERE MY ORDER IS IN THE LIST TO BE MADE?
There is always a pinned post on the Snoozie's Cozies Facebook page HERE with the current list, or you can click HERE. You can also email Nikki HERE
DO YOU HAVE PRE-MADE ITEMS OR IS IT ONLY CUSTOM ORDERS YOU DO?
Yes, I do have pre-made items which you will find HERE. Some items can be posted out the same day and others (which are part-made) will be sent out as soon as they are finished which may be the same day, but will be within three working days, so faster than a custom order
WHAT ARE "SnooziECOzies" ?
"SnooziECOzies" are totally unique cozies that are made from different fleeces stitched together which means that I can use up all of the smaller pieces of fleece instead of it going to Landfill. As they are made from leftover fleece, no two SnooziECOzies are the same. They are made to the same standard as a normal Snoozie's Cozies item, but are slightly cheaper. If I have any in stock, you'll find them HERE
DO I GET EMAIL AN CONFIRMATION OF MY ORDER?
Yes. You will get an email to confirm that I have your order, and a second email confirming that I have received payment. When I start making your custom order, or packing your pre-made items, you'll get a "processing" email and a final "shipped" email when I have posted your order. You can check the status of your order at any time by logging into your account.
WHEN DO I HAVE TO PAY FOR MY ORDER?
Custom orders have to be paid for before they are made, and are made in the order that they are paid for, not the order that they are placed. They are not added to the list to be made until they are paid for, so the sooner you pay, the sooner your order will be made.
Please Note: Pre-made items must be paid for within 24 hours or they are returned to the shop. This is to prevent items being put on hold which is not fair on other customers
HOW DO I PAY FOR MY ITEMS?
Click HERE for payment details.
WHAT IF THE FLEECE I WANT IS NOT A CHOICE ON THE ITEM I WANT TO ORDER?
Please email me, and if it is available and suitable for the item you'd like to order, then I can add it for you
CAN I GET A SAMPLE OF THE FLEECES?
Yes of course. Just E-mail me and you can have up to four samples sent for 99p which is the cost of the P&P
WHAT ARE YOUR ITEMS MADE FROM?
All items are made from high quality anti-pill fleece fabric, and polyester wadding. I do not use cotton as guinea pigs will eat cotton ( they don't eat fleece)
DO YOU USE FOAM IN YOUR ITEMS?
No. Upholstery foam (used by other cozie makers) is not designed to be machine washable, so will disintegrate. It also absorbs liquid, so your pets will be left sitting in a sopping wet bed which will make your pets ill. (Wet bedding can lead to Bumblefoot, and respiratory and fungal infections)
HOW DO I WASH MY ITEMS?
Every order is sent out with care instructions, and all items are machine washable at 30 degrees. Please do not tumble dry as this will shorten the life of your items, and only use NON- washing BIOLOGICAL products. This is due to the sensitive nature of your pets' skin! DO NOT use fabric conditioner as this blocks the wicking capability of the fleece. I recommend HALO NON BIO wasihng liquid which is anti-fungal and anti-bacterial at 30 degrees. You can also add a cupful of white vinegar to the wash which will neutralise the smell of urine
HOW DO I DRY MY ITEMS?
Tumble drying will shorten the life of your items, so I don't recommend it. You can line dry items or pop them on the radiator. Please ensure that all items are FULLY DRY before giving them to your pets
HOW DO I PREVENT MY WASHING MACHINE FROM GETTING COVERED IN HAIR?
The most invaluable item you can ever buy is a Petwear Washbag! Just brush off any loose hair, hay and poo, and then pop your pet bedding in the washbag, zip it up and put it in the machine. Any bits of hay and hair are kept within the bag, so you keep your machine nice and clean and don't have to call the repair man out to unblock it. I sell them in the shop
WHAT IS WICKING?
Wicking is the ability of a fabric to allow moisture through it. Whereas cotton will absorb liquid and get wet, fleece allows the moisture to go through it so remains dry.
DO I NEED TO WASH MY ITEMS BEFORE I USE THEM FOR THE FIRST TIME?
Yes. This is to remove the coating that is on the fleece from the manufacturing process which blocks the wicking process. If you don't pre-wash your items when you get them, then any moisture ( ie urine) will remain on top of the surface rather than going through the fabric. Cage liners must be washed at least twice before use to aid the wicking process. The more often fleece is washed the better the wicking ability is.
DO I NEED TO WASH MY ITEMS EVERY DAY?
No. But you do need to air them every day. So remove your items and hang them up outside the cage daily. How often they will need washed will vary on how long they are being used for during the day. For example, if your pigs are in the garden all day in nice weather, they won't need washed as often as when they are snuggled up in their fleece items all day in the winter
ARE YOUR CAGE LINERS WATERPROOF?
NO! Waterproof cage liners ( where there is a waterproof membrane either inside the liner or as the bottom layer) are extremely bad for pigs, so I refuse to make them. The urine gets trapped inside the liner which means that they are left to sit on wet bedding which will lead to Bumblefoot, and respiratory and fungal infections
DO I NEED TO USE AN ABSORBENT LAYER UNDER MY CAGE LINERS?
Yes. The purpose of the liner is to give your pigs a dry layer to live on, so the fleece will wick the urine through into an absorbent layer underneath
WHAT CAN I USE AS AN ABSORBENT LAYER?
That's up to you. You can use newspaper, disposable puppy pads or even old towels. I personally use washable incontinence bed protectors designed for humans which are extremely absorbent and can be washed at 95 degrees and tumble dried. They are widely available, but click HERE for the ones that I use
HOW OFTEN DO I NEED TO CLEAN OUT IF I'M USING CAGE LINERS?
Cage liners need to be changed daily and hung up to air and it's literally a two minute job. Remove everything from the cage, gather up the liner by the corners and shake or brush off and poo, hay etc, hang it up to air ,and replace with another liner. They don't have to be washed daily, but they do need to be aired daily
HOW MUCH IS POSTAGE?
Click HERE for postage details
DO YOU POST OVERSEAS?
Yes. Just let me know the items you're thinking of ordering and where you live, and I'll give you a no obligation quote for shipping
CAN I COLLECT MY ORDER?
Yes, of course. If you are local to me in Rochford, Essex (UK) then you are welcome to collect your order by prior arrangement. Just ring or email me to arrange a collection time.
CAN I RING YOU TO DISCUSS MY ORDER OR FOR ADVICE ON MY ORDER?
Yes of course. You can ring or text me on 07717 364194
I'VE NEVER HEARD OF YOU. WHERE CAN I FIND YOUR REVIEWS?
I started Snoozie's Cozies in 2012 and have a Facebook page which has lots of reviews on it as well as over 3500 people who like the page. You'll find over three thousand photos of past orders I've made, as well as customers photos on the Facebook page HERE. When I get a chance, I will be updating the reviews page to the website too (I'm currently very busy with Christmas orders!)
WHERE CAN I SEE THE SNOOZIE'S COZIES PRIVACY POLICY?
I take customer's privacy very seriously, so you can read the Snoozie's Cozies privacy policy HERE
